Refund Policy

**Return Policy - Queens Beauty Lounge**

At Queens Beauty Lounge, we take pride in offering high-quality beauty products and accessories. We want you to be satisfied with your purchase. Please review our return policy below:

1. All Sales Are Final:

- All sales at Queens Beauty Lounge are considered final, except under specific circumstances outlined below.

2. Eligibility for Returns:

- Items can be eligible for return if customers received the wrong item, color, or length.
- The request for a return must be made within 3 business days of receiving the product.
- The item must be in its original condition, unused, and in its original packaging with all accompanying accessories and documentation.

3. Items Exempt from Returns:

- Certain items are non-returnable for hygiene or safety reasons, such as opened cosmetics, tweezers, and liquid products.

4. Return Process:

- To initiate a return, please contact our Customer Service team via email [info@queensbeautyloungellc.com or through your online account, specifying the reason for the return and providing your order number.
- Our Customer Service team will guide you through the return process, including issuing a Return Authorization Number (RAN) if required.
- Package the item securely and include all original packaging, accessories, and documentation.
- Ship the item to the designated return address, ensuring it is adequately protected during transit.
- Keep the return tracking information for your records.

5. Refunds and inspection
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@queensbeautyloungellc.com.
- If the return is not accepted due to non-compliance with our policy, we will notify you and return the item to you at your expense.

6. Shipping Costs:

- Shipping costs associated with the original purchase are non-refundable, except in cases of damaged or defective items.
- You are responsible for return shipping costs, except when the return is due to our error, such as sending the wrong item.

7. Damaged or Defective Items:

- If you receive a damaged or defective item, please contact our Customer Service team immediately a (info@queensbeautyloungellc.com). We will arrange for a replacement or a refund, including any applicable return shipping costs.

8. Policy Changes:

- Queens Beauty Lounge reserves the right to amend this return policy at any time. Any changes will be posted on our website and will apply to all future purchases.

We appreciate your support and trust in Queens Beauty Lounge. If you have any questions or need further assistance, please do not hesitate to contact our Customer Service team.

Last Updated: 10-20-2023

Queens Beauty Lounge
Email: info@queensbeautyloungellc.com